Frequently asked questions
  • 1. Is the wireless charges safe to use when it gets warm/hot?关闭
    Slight warming during wireless charging is normal, especially under heavy use. The product's metal build enhances heat dissipation for efficient charging, which may result in a warmer feel.
  • 2. Is it normal for the power bank to get slightly warm during use?关闭
    Slight heating due to efficiency losses in the conversion circuit is normal. 
  • 3. Why is my power bank providing fewer charges than expected?关闭
    The capacity reduction during charging is due to a 30% to 45% energy loss in the battery cells and conversion circuitry.